All terms and conditions apply

Site policy

This Privacy Policy governs the manner in which Elwarsha collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.elwarsha.store website (the “Site”). This privacy policy applies to the site and all products and services provided by the workshop

  • Any dispute or claim arising out of or in connection with this Website shall be governed by and construed in accordance with the laws of Egypt.
  • Egypt is our home country.
  • Minors under the age of 18 are prohibited from registering as a user of this Website and are not permitted to transact or use the Website.
  • If you pay for our products or services on our website, the details you will be asked to send directly to our payment provider will be provided over a secure connection.
  • The cardholder must retain a copy of transaction records and the merchant’s policies and rules.

Personally identifiable information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a newsletter sign-up form and in connection with other activities, services, features or resources we make available on our site. Users may be asked, as appropriate, for their name, email address, telephone number,

However, users may visit our site anonymously.

We will collect personally identifiable information from Users only if they voluntarily provide such information to us. Users can always refuse to supply personally-identifying information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personally Identifiable Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our website may use “cookies” to improve user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do this, note that some parts of the site may not function properly.

How we use the information collected

The workshop collects and uses users’ personal information for the following purposes:

  • To improve customer service
    Your information helps us respond more effectively to your customer service requests and support needs.
  • To personalize the user experience
    We may use information in the aggregate to understand how our users as a group use the services and resources available on our site.
  • To improve our site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the Service.
  • To administer content, promotion, survey, or other site feature
    To send users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails The email address users provide for order processing will only be used to send information and updates related to their order. It may also be used to respond to their inquiries and/or other requests or questions.
    If a user decides to subscribe to our mailing list, he or she will receive emails that may include company news, updates, related product or service information, etc. If at any time a user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the user can contact us via our website.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our site also complies with PCI vulnerability standards in order to create the most secure environment possible for users.

Delivery/shipping

  • (The website) will not deal or provide any services or products to any of the countries sanctioned by the Office of Foreign Assets Control (OFAC) in accordance with Egypt law.”
  • Multiple shipments/delivery may result in multiple postings in the cardholder’s monthly statement.

Changes to this Privacy Policy

Elwarsha has the discretion to update this privacy policy at any time. When we do, post a notice on the home page of our site, review the updated date at the bottom of this page, and send you an email.

Your agreement to these terms

By using this site, you indicate your acceptance of this policy and the Terms of Service. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

RETURN POLICY

General conditions

At Elwarsha, we are committed to providing you with the best shopping experience. In case we sent you the wrong product, or the product is defective, or even if you change your mind after payment, the workshop will be happy to accept returns free of charge, provided that:

  • Products are returned in the original packaging
  • The packaging has never been opened, i.e. sealed (*),
  • The product shows no sign of use (*),
  • Stamped invoice attachment.

(*) Condition not applicable for defective (faulty) products

Refund and Cancellation Policy

  • Refunds will only be made through the original payment method
  • A 3% processing fee applies to canceled orders made through credit card.

If your product matches the conditions above, please contact our customer service and they will guide you through the process of shipping the product back to us through the workshop truck. Don’t worry; we are happy to pay the shipping expenses.
Please be advised: Products returned without contacting customer service will be shipped back to the customer.

Please note that if the returned product does not match the above conditions, it will be rejected and will be shipped back to you.

After approval from our after-sales department, you will be able to proceed to:

  • Exchange your order with another product sold on the workshop, or
  • Get a refund, in the form of Elwarsha voucher or bank transfer

1. What if I change my mind?

Please contact Customer Service to proceed with the return process (above conditions apply).
In any case, the return is a request that should be executed Within 14 days after delivery. Some products have an extended return/exchange policy that can be up to 30 days.

2. What if my product is defective (defective)?

Please contact customer service.

We will check the case to verify the defect and respond to you as soon as possible.

In any case, the return request must be executed within 14 days after delivery.

3. What if you sent me the wrong item?

Ooops! This is our mistake and we apologize. Please contact our customer service; We’ll guide you through the return process (above terms apply).

Order receipt policy

  • If you ordered a customized product, it will take longer than usual (up to 12 business days).
  • If you have any questions regarding the current status of Beanbag, you can track it through the link mentioned above. Or you can call customer service at +201080406097 from 10am to 7pm.
  • For problems and complaints +201080406097
  • Contact us

If you have any questions about this Privacy Policy or Return Policy, the practices of this site, or your dealings with this site, please contact us at:

www.elwarsha.store

201080406097+

info@elwarshastore.com